ABOUT THIS SITE

Thank you for visiting the LACountyHelps website. This website has been designed to assist residents of Los Angeles County who want to privately and confidentially check their potential eligibility for many different health and human services and programs via the Internet. LACountyHelps is a free and easy way to find out if you and/or your family have access to these services based on your circumstances.

CONSISTENCY - Pages have a consistent "look and feel". You will always find the same navigation bars across the top of each page to enable easy movement throughout the website; returning to the Home Page is a simple click of the Home button.

STRUCTURE - This website provides convenient, one-stop access to: Program description, contact information, and lists of items you may need to bring with you when you apply for services. In addition, the main feature of the website is the pre-screener, which helps you check for potential benefits eligibility. If you complete the questionnaire, LACountyHelps will come back with the list of programs that may be available to you based on your answers. There are also useful links for commonly-needed resources.

PRINTING - To print documents from the website, simply click the Print button on your browser.

ADOBE ACROBAT - To make information available to the widest possible audience, some documents, forms or publications are formatted using Adobe's Portable Document Format (PDF). To view these PDFs you must have Adobe's Acrobat Reader installed on your computer. This is a free software product that can be obtained online at: http://www.adobe.com/products/acrobat/readstep2.html

LINKS TO NON-COUNTY WEBSITES - Some Web pages contain links that will take you to information on websites that are not maintained by Los Angeles County and that may contain commercial advertising. Such links are identified with a warning that visitors are about to leave a County-maintained website; this warning further states that Los Angeles County does not endorse or support any of the advertising that may appear on the non-County site.

As you become familiar with navigating through one section of the website, you should find it easy to move about the other areas of this website. The website is filled with useful information on health and human services available to you. Please take some time to explore the LACountyHelps Website and enjoy!


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HOW TO USE

The Website, which is intended to be used by people living in the County of Los Angeles, provides convenient online access to information about many different health and human services/programs.

The Website is organized into four different sections:

Program Descriptions - This section provides an overview of information about the programs the website contains.

Contact Information - This section provides the name of the person or agency, phone number, and address where information and services can be obtained.

What to Bring - This section provides a list of documents you need to bring with you when you apply for services.

Prescreener - This section provides a tool to prescreen for eligibility for all programs contained on this website. By answering these questions, you will know what programs are available to you based on your answers.

PUBLIC ANNOUNCEMENTS - Provides the latest news on important County issues and community services.

USEFUL LINKS - Offers a listing with links to the most commonly-needed resources.

Look to the Website navigation bars for access to standard functions and special features:

MOST REQUESTED - Provides a menu listing of the most often requested information and services.

SEARCH - Enter a key word or phrase describing the information or service you want and search the entire Website or just a specific area of the website to find this information.

ONLINE SERVICES - Provides an alphabetical listing of County applications that allow you to request services or submit information electronically.

FAQ - A list of the most frequently asked questions and the answers.

PUBLIC ALERTS - Highlights information on topics of special interest to the Board of Supervisors.

LANGUAGE - Currently, information is available in English and Spanish. In the future, this website will be translated into other common languages used in the County.


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TECHNICAL REQUIREMENTS

The website is standardized to ensure usability by the widest audience possible. This includes people with vision, hearing or other impairments that would affect Internet access.

SCREEN RESOLUTION - Pages are designed for best viewing with a monitor resolution of 800 x 600 or higher.

BROWSER COMPATIBILITY - The Website is designed for best viewing using Mozilla Firefox or Safari (for Macintosh users). It is also compatible with Internet Explorer 5.x or Netscape Navigator 6.x and above. Lower versions or other commonly used browsers will work, but may not display optimally.

ADOBE ACROBAT - To make information available to the widest possible audience, some documents, forms or publications are formatted using Adobe's Portable Document Format (PDF). To view these PDFs you must have Adobe's Acrobat Reader installed on your computer. This is a free software product that can be obtained online at: http://www.adobe.com/products/acrobat/readstep2.html

Acrobat Reader is a self-configuring software. Questions regarding Acrobat issues should be directed to Adobe Customer Service, not the County Webmaster.


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ACCESSIBILITY

Los Angeles County is committed to the universal accessibility of information contained on the Website. The design of the Website is optimized to ensure broad readability and usability, and includes those with vision, hearing or other impairments that would affect Internet access.

CASCADING STYLE SHEETS - The Website web pages are designed with style sheets that allow a consistent, uniform appearance of headings and body text. This design feature also enables some browsers to override the Website style sheets with their own, thus providing content that is easier to view by those who have visual impairments.

COLOR CONTRAST - The background and foreground colors on the web pages provide sufficient contrast to be viewable by someone having color deficits.

The Website has been tested using a popular screen reader to ensure the pages can be appropriately viewed and navigated by the visually challenged.


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DISCLAIMER

The information contained in the following web pages was valid at the time of publication. The County of Los Angeles reserves the right to make changes and improvements at any time and without notice, and assumes no liability for damages incurred directly or indirectly as a result of errors, omissions or discrepancies.